Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I know the items are authentic?
At Grailzee, authenticity is our priority. Every item undergoes a rigorous multi-point inspection by our expert team before being listed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How often do you drop new collections?
We update our inventory weekly with curated pieces and exclusive drops. Sign up for our newsletter to stay informed.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact our support team immediately for assistance.